FAQs

How long until my download becomes available?
Immediately after your payment has been processed. On most occasions, payments are processed immediately, but some orders may take up to 24 hours depending on your banking provider.

Can I get a refund on my purchase?
INSTANT DOWNLOADS: Due to the nature of electronic downloads, no refunds can be given on purchases. However, if you experience an issue, please contact me and we can rectify it as soon as possible.
KITS: While we will always endeavour to fix any mistakes or faults, we do offer refunds upon return of our kits so you can purchase with peace of mind.
For change of mind refunds, return postage will be paid by the buyer. For faulty product returns, postage will be paid by Spruce Craft Co. For return details, contact us at contact@sprucecraftco.com

Tell me about the '20% off' deal please!
If you purchase two or more patterns in the one transaction and enter the coupon code SPRUCE20, you will receive 20% the total purchase amount. The code must be applied during the transaction process and will be automatically deducted from your purchase total. The code is unable to be applied after the transaction has been completed.

Do you sell finished cross stitch pieces?
No, unfortunately we are unable to supply finished products.

Are these patterns suitable for beginners?
There is a wide range of patterns available for any stitching level. We consider all of our patterns to be beginner to intermediate range. Although many colours are used to create a realistic and vibrant image, only whole stitches are used (no half- or three-quarter stitches). 

How will I know when a new pattern is out? I LIKE TO BE INFORMED!
You just need a handy little internet connection! Like us on Facebook, Pinterest, Twitter or Instagram, so we can let you know about new patterns, sales, giveaways and photos of cats in tuxedos. Sign up for our newsletter for exclusive discounts and free patterns - and no spam!

Can I re-sell Spruce Craft Co. electronic patterns or finished products made from purchased patterns?
Please do not resell any electronic patterns created by Spruce Craft Co. as a lot of hard work has gone into creating our designs. However, you are free to sell your finished products (if you can bear to part with it!). If selling, please credit Spruce Craft Co. with your products and provide a link to our website.

Do you do custom orders?
Please feel free to contact us if you would like to discuss a custom order - timeframes, cost and availability will vary.

My photography has been used without my permission.
I always choose photographs with creative commons licenses, or use my own photography. However, the internet can be a crazy place (!!!) and sometimes photographs may be labelled incorrectly. If you think your photography has been used without permission, please contact me so I can rectify the issue. I want to be respectful of other artists’ work.

I have a question and the answer isn’t provided here! How inconvenient!
Well let us fix that right up for you! Please go to our contact page with all your questions, concerns, suggestions, random ponderings or to let us know what you are having for dinner tonight.
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